Shipping and Order Information


Our tropical flowers and orchid plants are sent via Federal Express or UPS Delivery, and is included in the listed price. Other charges in addition to website pricing may include delivery to Alaska, weekend delivery, and signature release.

Our Guarantee
We Guarantee the following: Except for Shipper mishaps, unforeseen acts of nature, or shipping to rural areas -- your order will be processed within 24 hours and delivered within 5 days from processing (excluding weekends and holidays) in excellent condition.

If not, you will receive a full refund or another cut mix/plant of comparable value at no charge when a problem is reported to our office within 2 days of arrival. No refunds or replacements will be offered after this time.

You can place your orders online with our secure online tropical flower store 7 days a week.



Placing On-Line Orders We will make every attempt to ship orders placed before 11:00am (central standard time), the same day, Monday through Friday. Orders placed during the weekend will be shipped out Monday or Tuesday. Orders placed after 11:00am (central standard time) will be processed the following business day, Monday through Friday, except for leis and orchid plants (see below) which require additional processing. Please allow an extra day.

Important! If you do not receive an E-mail confirmation, your order probably did not go through, or you may have given a wrong E-mail address. If you do receive your confirmation with your gift card message missing or with incorrect information saved, please email us immediately.

If you would like to place a very large order, perhaps for your own wedding or company function, please see our Wholesale Tropical Flower Section.

Shipping
Our tropical Hawaiian flower gift boxes are not arranged ; unless otherwise stated. Prices are in U.S$ currency, and we only ship within the continental USA. There is a $10.50 additional surcharge for shipments to Alaska.

All cut flower orders, (except where priority mail is specified or for anthurium plants), includes Federal Express or UPS delivery, Monday thru Friday. Allow 4-5 days for delivery, including the day of order, if placed by 11:00 am (Central Standard Time). Orders sent out on Friday will arrive on Tuesday to the East Coast. Some rural areas may require an additional day for delivery.

Please be sure your delivery address is correct. All orders that require an address correction, which includes zip code, apartment number, anything, will be charged an additional $10 and add an additional day to transit time. You may see this charge show on your bill after your order is placed. Please make sure this information is correct to avoid this charge. Federal Express does not notify us for 30 days if an address change had to be made to complete an order. When Federal Express bills us for the address change, we will then bill your account.

Deliveries requiring a signature release (not left at the door) will be charged an additional fee of $2.50. This will be added later to the order and not shown in the original order placed online.

Note: Items shipped via United States Priority Mail may take 5-14 days to arrive with no guarantee of the exact day of delivery.

Shipping of Orchid Plants Orchid plants are shipped Monday through Thursday via Federal Express or UPS so that they don't sit over the weekend with the shipper. This is done to ensure the arrival of a healthy, happy plant and a satisfied recipient. You can expect your Orchid plant to be delivered within 4-5 days, including the day of ordering. (Ex. Order placed on Monday before 11:00 am (Central Standard Time), delivery made on Thursday or Friday by 4:30 to most non-rural areas).

Shipping of the Multiple plants discount Multiple plant discounts apply for plants shipped to the same address only.

Shipments to California, Arizona and Florida may be delayed due to Department of Agricultural inspections. We do not offer any compensation for deliveries delayed by government inspections. We will schedule gifts to arrive one day sooner for date critical orders especially for Friday deliveries to avoid delays throughout the weekend.

Priority mail shipments We cannot guarantee the exact day of delivery because the U.S. Postal Service states 5 - 14 days. During popular holiday seasons, some shipments may take up to 14 days.



Mahalo (Thank You)